Choose the service
Select the correct company, project or service record.
Get the right help
Clear requests lead to faster assistance.
Use the secure Portal to open and track support tickets. Include the relevant service, issue, evidence and requested outcome so the correct team can respond.
Faster response
Help our team diagnose the issue quickly.
Explain clearly
Describe what happened, when it started and what you expected.
Add evidence
Attach screenshots, links, references and exact error messages without exposing passwords.
Track one ticket
Follow replies in the same ticket instead of opening duplicates.
Ticket priority
Select urgency responsibly.
General request
Questions, routine changes, guidance or issues without material operational interruption.
Important disruption
A significant service function is unavailable or affecting important work.
Critical incident
Major outage, suspected security event or serious business interruption requiring immediate triage.
Response time depends on service coverage, priority, business hours, issue complexity, third-party systems and the information provided. “Urgent” does not guarantee instant resolution.
Support rules
Before opening a ticket.
What should never be included?
Do not send passwords, OTP codes, card PINs, full banking credentials or unnecessary personal information. Use an approved secure method when controlled access is genuinely required.
How can I get a faster response?
Provide one clear issue per ticket, select the correct service, add the relevant reference and attach readable evidence. Continue communication in the same ticket.
What if the issue concerns payment?
Include the invoice number and transaction reference, but conceal unrelated account information. Billing verification may require additional confirmation.
Can support perform additional work?
Requests outside the purchased service or support scope may require a new quotation, purchase request or approval before work starts.
How are abusive or unauthorized requests handled?
AAO may restrict abusive, fraudulent, unsafe or unauthorized requests and may require identity or account verification before disclosing information or making changes.
Need assistance now?
Open one clear ticket and monitor every update.